GridoraContact support
Tell us what happened.
Email us with your device model, iOS or Android version, Gridora version and a short description. A screenshot or level number can help.
Email Gridora supportFor purchase issues, include the product and approximate purchase time. Share a store order reference only if needed; never send a password or full card details. Before sending screenshots, hide unrelated personal or payment information.
Purchases and rewards
I paid, but my coins have not appeared.
Check whether the store payment is completed or still pending. Reopen Gridora with a working connection and allow purchase verification to finish. Do not buy the same pack again or uninstall while the purchase is unresolved. If it is still missing, email us with the details above.
How do I restore Remove Ads?
Use the same Apple or Google Play account that bought it. Open Shop and choose Restore Purchases while online. This restores eligible ad-removal ownership, not consumable coin balances. See the purchase terms for restoration limits.
Why do coin quantities differ between countries?
Prices vary by storefront and currency. Check the amount and price shown before buying. The purchase terms explain how coin quantities and savings are presented.
Why are rewarded ads still available after Remove Ads?
Remove Ads removes automatic advertising. Rewarded ads are optional actions that you can choose for an extra benefit.
Where do I request a refund?
Use Apple’s purchase support or Google Play’s refund guidance. Store policies and applicable consumer rights determine eligibility.
Progress and troubleshooting
Can I move my progress to a new phone?
Progress is saved on your device. Contact us before uninstalling or clearing app data if you need help with a save. Recovery on a new phone is not guaranteed; see local-save limitations.
An ad or the Shop is unavailable.
Check your connection, wait briefly and try again. Ads may be unavailable or daily limits may have been reached. For a persistent issue, send us the message shown and your app version.
I found a level or display problem.
Send the level number, selected language, device model and steps that reproduce it. Include a screenshot if possible. Check Settings for language, Reduced Motion and High Contrast options.
Data and privacy
For a privacy request, email gridora@hexiolab.com with the subject “Gridora privacy request” or “Gridora child privacy request.” Describe what you need without sending passwords or unnecessary personal information.
The Privacy Policy explains your rights, how requests are handled and the difference between removing local saves and deleting provider-held records. See also information for parents and guardians.